Tja. Snubblade in på Orvis hemsida och fick se deras garanti-policy.
Det lät nästan för bra för att vara sant så jag kontaktade deras kundtjänst för att ta reda på mer. Nu är ju jag ute efter en vadarjacka enligt chatten, men detta gäller tydligen allt förutom spön (25 år garanti), vadare har ca 5 års garanti ("case by case").
Frågan som jag ställer mig nu: Kan något annat märke mäta sig med detta? Är det någon som har testat om denna policy verkligen gäller i ett riktigt extraordinärt läge, tex en 15 års gammal jacka?
02:16:48 PM [johan] Hi! I was in contact with you yesterday because I had some questions regarding your 100% satisfaction guarantee. I belive words matter, and you clearly state: "Anytime, any reason" I can send back the item for a full refund or change to similar. It sounds clear, pretty much a no questions asked guarantee. Therefore I am asking you this, Im looking for a Wading Jacket, so if I buy one and lets say 5 years down the road it starts taking in water, a tear or anything else I am unsatfied with, Can I return it HASSLE FREE? This question is very important for me because honestly Im looking for a Simms Jacket, but if your guarantee is as good as you say, I might go with Orvis on this one. 02:16:51 PM [Aaron] Welcome to Orvis, my name is Aaron. 02:17:16 PM [Aaron] Hello Johan! 02:17:20 PM [Aaron] I'll be happy to help you today. 02:18:53 PM [Aaron] We do have a 100% satisfaction guarantee on all of our products! That's not to say that every product will last forever, but we do guarantee your satisfaction with all of our products. If at any point, an item you purchased from us fails and you feel that it shouldn't have, you are welcome to return it for a refund or exchange. 02:20:16 PM [Aaron] As for a wading jacket since that's what you mentioned, it shouldn't take on water for a very long time. Materials of course will break down over time, just like waders will, but you should get several years out of any wading jacket that's been taken care of. 02:23:32 PM [johan] Thank you Aaron. I understand, BUT, wading jackets goes under the 100% gaurantee right? "Anytime, any reason". I want this to be perfectly clear. 02:23:59 PM [Aaron] Yes, that's correct. 02:25:09 PM [johan] Sweet. As a consumer this is extremely "comforting" to know, so to speak. Would you please E-mail me this transcript? 02:25:17 PM [Aaron] Certainly! 02:25:46 PM [Aaron] It is an exceptional return policy. We pride ourselves and making the best products on the market, so we have a guarantee to back it up. 02:25:53 PM [Aaron] on* making 02:26:22 PM [johan] I think it´s amazing Aaron. One more qurstion. This guarantee covers everything but rods and waders right? 02:28:12 PM [Aaron] Most of our fly rods have a 25 Year No-Fault Warranty. The only rods that aren't covered by a 25 Year warranty in our current line-up are the Encounter Outfits. 02:28:43 PM [johan] And waders have a different policy? 02:31:28 PM [Aaron] Our warranty for waders is more of a case-by-case basis. The generally policy is that if they fail for any reason or you're not happy with them within 60 days of purchase, you're welcome to return them for a refund or exchange no questions asked. After 60 days, if they fail due to any manufacturing defects, they will be repaired or replaced at no charge. If the failure is not due to a defect, we will still repair them if possible, but you will be responsible for the repair fee. If we're unable to repair them, they someone will contact you in regards to getting you a new pair at a pro-rated price, generally depending on how many years you've had the waders. 02:32:38 PM [Aaron] Depending on how often you fish and if you're waders are properly stored, 3-5 years is a good general lifespan of waders, but we also have customers who have some that last far longer. 02:32:45 PM [johan] Thank you Aaron. You have been very helpful. 02:33:08 PM [johan] I wish you a merry Valborg. It is a swedish holiday. 02:34:02 PM [Aaron] You're quite welcome! Merry Valborg to you as well! 02:34:20 PM [johan] Take care Aaron! 02:35:09 PM [Aaron] If you do a lot of fishing, I would definitely recommend checking out our new Pro Wading Jacket, item 2JM3. It's our most technologically advanced and toughest wading jacket that we've put out so far. 02:36:20 PM [johan] Yeah thanks. Im browsing around the net right now. Only bad thing about wading jackets is that theyre usually so short. Have any advice on a wading jacket that is cut longer? 02:40:47 PM [Aaron] The Encounter Jacket, item 2CL0, and the Ultralight Wading Jacket, 2MLC, are the longest two that we have at the moment. The Encounter is a little longer than the Ultralight. 02:41:30 PM [Aaron] The Pro Wading Jacket is around the same length as those two as well. The Clearwater Wading Jacket will be by far the shortest, so I wouldn't go for that one. 02:42:04 PM [johan] Thanks so much. Can I bother you to send the transcipt once again? This is useful info. 02:42:10 PM [Aaron] Sure! 02:42:55 PM [johan] I am very happy with this service. I thank you Aaron and wish you a great day!